Delivery & Returns Policy
Shipping & Delivery Policy
As soon as you place your order on our website, you will receive a confirmation email. We aim to dispatch all orders within 2 - 4 business days from our stores and you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company as your order gets shipped out.
Orders will need to be signed for, so please choose a delivery address where someone will be available to receive it. You must provide a full address, including any special instructions, as we will not be responsible if the shipment goes missing due to the wrong address. If an incomplete address or phone number is provided, we will contact you to ask for the full address/phone number before dispatching the order. We shall not schedule deliveries without a valid address and phone number, so if we do not hear from you after 2 follow up attempts, we will cancel the order and refund the full amount.
Your order would be delivered within 5 - 7 business days from order date. Deliveries will take place between Monday-Friday, and will be attempted 3 times before they are returned to us. There will be additional fees for further shipping attempts, or for any change of address after the delivery has been scheduled and you have received your tracking number.
All orders are shipped from our stores in India and we ship WITHIN INDIA only.
We offer FREE SHIPPING on all orders while a COD charge of Rs. 99 would be levied on all COD orders.
Returns & Exchanges Policy
You can return products purchased from SPORTSSTATION.IN within 30 days of receiving the product. To create a 'Return Request' simply go to the returns tab under your SPORTSSTATION.IN account dashboard and create a new return request. You will only be able to return an order once it has been marked DELIVERED. Please make a note of the Return ID that we generate at the end of the process. We offer pick-up facility in most locations though if reverse pick-up option is not available at your location, you can self-ship the product to us.
If our pick-up facility is available at your location we will initiate a reverse pick up. Once the request has been made, please place the product in a packet along and keep the packet ready for pickup. Please also make sure that the product is unused, unwashed and all the tags are intact. Reverse pick-ups can normally take 2-4 days so please make sure that somebody is there to hand over the product to our staff. In case you are unable to hand over the product, the pick-up will be attempted two times again after which it will be cancelled. The pick-up will then be chargeable and would have to be paid online. After receiving the product at our warehouse, it will be examined by our quality team. Once your product has been approved by our quality staff, we will initiate the refund process or dispatch the replacement product accordingly.
In case the Pick-up service is not available at your pin code then, we'll inform you to self-ship the products to the address given by us. In such cases, we will credit the shipping costs (up to INR 99) to your SPORTSSTATION.IN account in form of STORE CREDITS provided you share a scan copy of the courier receipt with us. Please pack the product properly and use a reliable courier. Kindly also write the return ID as well as the order number on a piece of paper and place it in the packet. We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on the Website.
Products having manufacturing defects may be considered for replacement within 3 months of purchase, subject to the approval of respective brand team.